privacy policies
Giramille is committed to transparency, privacy and security of its customers' data throughout the entire process of interacting with our website, application, among others. In order for you to better understand what information we collect and how we use, store or delete it, we detail our Privacy Policy below.
Customer registration data are not disclosed to third parties, except when necessary for the delivery process, for billing or participation in promotions requested by customers.
In order for the Privacy Policy to be well understood, it is essential to clarify some important concepts:
- Customer - every individual who purchases products or services in physical stores, website and application;
- Personal data – any information related to a person that identifies him or that, used in combination with other processed information, identifies an individual. Also, any information through which it is possible to identify a person or to contact him.
- Personal data processing - personal data processing is considered to be the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extraction of data from individuals.
- Data subject – any natural person who has their personal data processed by Giramille;
- Purpose – what we want to achieve with the processing of personal data.
- Necessity – the processing of personal data must be limited to the minimum necessary for the intended purpose. That is, it must be relevant, proportionate and not excessive.
- Consent – clear and objective authorization that the holder gives for the processing of their personal data for a previously stipulated purpose. After giving consent, you can revoke it at any time. The revocation does not cancel the processing carried out previously.
Dandico Produções Ltda. – 31,088,266/0001-61
1. To whom does this privacy policy apply?
It applies to all Giramille customers, including website, application, among others, who in any way have personal data processed by us.
2. What kind of personal information do we collect and use?
Giramille collects and stores the following types of information:
Information you provide to us: Giramille collects information from the Customer in several ways: when you provide your data for registration, purchase one of the services offered, website or application; participate in the monthly draw; when you interact with the Customer Service; when you participate in surveys or marketing promotions, etc. Among the information that may be requested are: full name, email, CPF, date of birth, gender, address, telephone numbers and credit card number.
Information Collected by Mobile Device: When you download or use our app, we may receive data about your location and your mobile device. We may use this information to provide you with personalized content such as advertisements, search results and more. Most mobile devices allow the Customer to turn off location services.
Information collected from other sources:
Public sources (eg, demographics);
credit agencies or bodies (eg credit reports/checks);
data providers (for example, demographic data related to online advertisements and Customer's interests).
3. Why do we ask for your personal data?
Data is needed to:
Optimize your interaction with us;
Ensure the security of the website, its application and the data it processes;
Inform the Client about the offers and publicize our services;
Comply with legal obligations;
Administrative and management purposes.
Providing the data allows:
Deliver the services or products purchased;
Carry out the process of exchanging or returning products, within the period established by the CDC (Consumer Defense Code);
Send you order status updates and service communications;
Send gifts or offer benefits;
Coordinate with partners the delivery or availability of services;
Provide services tailored to the Client's needs;
Improve customers' shopping experience
Conduct market analysis and research;
Keep the Customer informed about the products and services we offer;
Execute targeted online advertising;
Prevent, detect and investigate activities that are in violation of our Code of Conduct or that are prohibited or illegal; improve our website, products and services.
Giramille uses legal bases, which may vary according to the purpose of collection, to process customer personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.
3.1 Marketing Services
Marketing services are offered through free communications about offers, services and products addressed to the Customer, related to their profile on the website and purchases made. This service covers emails, SMS and WhatsApp. It is worth mentioning that the Customer can cancel the service at any time through our means of communication.
4. With whom do we share your data?
The information collected is processed within Giramille and will only be shared when necessary: (i) for the adequate provision of the services object of its activities with partner companies; (ii) for protection in the event of conflict; (iii) upon court decision or request from a competent authority; (iv) with companies that provide technological and operational infrastructure, such as payment intermediary companies and information storage service providers.
5. International data transfer
As the internet is a global environment, certain services offered by Giramille may require the transfer of your data to other countries.
In these cases, the data is treated in accordance with the LGPD (General Data Protection Law) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.
By browsing our website, app, shopping at our physical stores and/or communicating with us, you agree to the treatment of your information, including the international transfer of data, when necessary. We take steps to ensure that any information collected is handled securely, in accordance with data protection standards and in accordance with this Privacy Policy.
6. How long do we store personal information?
We store Customer information in accordance with the statute of limitations of Brazilian law.
7. What are the data subject's rights?
The holder of personal data has the right to obtain from Giramille, at any time, upon formal request, information regarding their data.
Giramille will have 15 days to respond to holders' requests. Requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be met.
Data subjects, according to the text of the LGPD, can exercise their rights through:
I - Confirmation of the existence of treatment;
II - Access to data;
III - Correction of incomplete, inaccurate or outdated data;
IV - Anonymization, blocking or elimination of unnecessary, excessive or treated data in violation of the provisions of this Law;
V - Data portability to another service or product provider, upon express request, in accordance with the regulation of the national authority, observing commercial and industrial secrets;
VI - Deletion of personal data processed with the consent of the holder;
VII - Information on public and private entities with which the controller shared data use;
VIII - Information on the possibility of not providing consent and on the consequences of denial;
IX - Revocation of Consent.
8. How to exercise your rights?
You can exercise your rights by contacting us via email: contato@giramille.com.br
To change your preferences regarding notifications (including marketing communications), at any time, you can contact us via email: contato@giramille.com.br
9. Can children shop on the Giramille website?
Giramille does not sell products on its website, it only indicates websites of partner companies that must be purchased by adults. If you are under the age of 18, you will need to make the purchase together with a parent or guardian.
10. Cookies and Similar Technologies
Cookies are small data files that are placed on your computer or other devices (such as 'smartphones' or 'tablets') as you browse the website.
We use cookies, pixels and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, provide you with essential features and services, and also to:
· track your preferences to only send you ads that interest you. You can set your preferences through your account;
· track the items stored in your shopping cart;
· conducting research and diagnostics to improve content, products and services;
· prevent fraudulent activities;
· improve security.
If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use our products and services that require login.
Click on 'Help' in your browser settings to find out how to stop you from accepting cookies and to be notified when you receive new ones; to see when they expire and to deactivate them. In the links below you will find more details on how to disable cookies in the most popular browsers:
· Safari
· Opera
11. How can you keep your personal information safe?
Giramille uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures.
We do not contact you by phone, WhatsApp, SMS or email requesting personal data. Under no circumstances should they be provided, as this could be an attempt at misuse.
12. Other important data protection information
To ensure that the rules are clear and accurate, we may change this policy at any time by posting the revised Privacy Policy on this website and indicating the effective date of the document. If any substantial changes are made, you will receive an email notification.
13. How can I contact the data protection officer at Giramille?
The data protection officer is the person in charge chosen by Giramille to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD). Any questions about the processing of personal data can be sent to the email: contato@giramille.com.br
14. Legislation and forum
This policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. document.